Career Opportunities with Andretti Indoor Karting and Games

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Help Desk Agent

Department: Administration
Location:

AIKG’s help desk supports internal customers with standard computer use, point of sale assistance, internal RMA’s and parts management.  Help desk agents have full escalation capabilities with experienced industry technologists and subject matter experts at their fingertips to assure a cohesive customer service experience.  

Come join the Andretti Indoor Karting & Games Technology Team!  AIKG is a growing recreation and amusement company with indoor go-kart facilities in FL, GA and TX.  AIKG is looking for talented entry-level help desk technicians for help ticket triage and day to day tasks. 

Shift Levels: Part or Full Time

Shifts: Various

Travel: Minimal/None

Location: Jacksonville/Orange Park, FL

  • Must have excellent written and oral communication skills
  • Ideal applicant will have well-developed troubleshooting skills and be familiar with standard IT troubleshooting methodologies
  • Excellent Customer Service skills
  • Familiarity with Project Management software would be preferred.
  • Able to lift at least 75lbs
  • Understanding of basic network topologies and troubleshooting.
  • Understanding of Microsoft environments, Microsoft Office applications and familiarity with Active Directory.
  • Previous Point of Sale experience preferred but not required.
  • Previous Amusement Park or Theme Park experience preferred but not required.
  • Must be able to multi-task and work in a fast-paced environment.
  • An applicant with experience in CenterEdge Software, Embed Card software/hardware or any kart timing software would be preferred but not required.

 

  • Associates Degree preferred 
  • 1+ year experience in Information Technologies or associated field.

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